ASCENSION INDUSTRY FAQ.
Q: My product never shipped, or ever got to my door. What do I do?
A: In the event that this happens, email us at ascensionindustryy@gmail.com, and we will do our best to resolve this. Please be aware that once the product is in the hands of USPS there is very little we can do.
Q: I purchased my product 2 days ago, why has it not shipped?
A: Our shipping options are standard shipping 7-15 business days, and expedited shipping 5-10 business days. 5 business days are the equivalent to a week, as they cover Monday to Friday. They do not include weekends or holidays. If you chose standard shipping, you can expect your package to be shipped between 1-3 weeks. If you chose expedited you can expect your package to be shipped between 1-2 weeks.
Q: I've never heard of this brand. How do I know its trustworthy?
A: We're a new company, of course you haven't heard of us. However, we can guarantee that our products are of the highest quality. If there are any issues, let us know and we will do our best to resolve this.
Q: When and how often are drops?
A: Whenever we release a new collection, we will make it public weeks in advance, and the collection will remain available for purchase on our website until our inventory is sold out. We are constantly planning and working on new collections, so rest assured that when one drops, we are already working on the next 2. Drops should happen roughly every 1-2 months.
Q: I want a refund for my product.
A: We do not offer refunds or returns on any product, meaning all sales are final. We will only offer replacements for irreparably defective items if provided proof through email or DM.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™